At Nava Family Medicine we strive to continue to improve and re-evaluate our policies. Currently our policies are as follows.
Certain insurance companies mandate authorization for some services. These can include specialist visits, radiology and laboratory services, and even medications. When a referral is needed, our office submits this request to the patient's insurance company. Once they receive this request we must wait for their approval or denial. Traditionally this takes between one and 14 days. If a patient has a PPO or is cash pay, no authorization is necessary. In this case we can immediately provide names and contact information so that the patient can schedule at his/her convenience.
Medication refills should be first directed to your pharmacies. They then will fax this to our office and this will be refilled within 24 hours. Please do not wait until you are out of medicine to request the refill. Your health may depend on your compliance with these medicines. In order to receive new medications, a visit to one of our providers is needed in order to document your needs.
Same day appointments are available to ill patients. Please call early so that an appointment can be scheduled. Routine visits and physical exams can usually be accommodated between one and seven days from the initial call.
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If you have any questions about our policies, please call or e-mail us.